Terms & Conditions

Company 

Company Name: SBC - Style by C

Address: Storgatan 38, 93931 Malå, Sweden 

Orgnr: 8311208501

E-mail: [email protected] 

Order Information / Purchase Agreement 

After you place an order, a confirmation will be sent to the email address you provided . The order confirmation contains all information about your order. 

If there is something that is not correct, please contact me directly through the contact form. 

By placing an order, you accept the SBC Terms, which you can read about on this page, and purchase agreement is established. 

You must be 18 years old or have the goalkeeper's approval to add one ordering. 

All use of the SBC products are at your own risk. Never leave your child un-supervised when using the chunky products. 

Delivery / Shipping 

Since all products are made to order, delivery time is approximately 2-5 weeks depending on whether your color selection is in stock (with reservation for back order at supplier)

All orders are shipped with Postnord and normal delivery times are 1-4 weeks (depending on country) after the product is manufactured and handed in to postal agents. 

If the item you have ordered is in stock and ready to ship, it will be shipped within 1-3 days. 

Please email me if there is a special item / color you are wondering if it is in stock. 

If there are any delays in your delivery (in addition to the delivery times you can read about above), I will contact you about this,  and you, as a customer have the right to cancel the purchase. 

If it would be that your product has been sent but you have not received it within the days stated, please contact me via the contact form. 

SBC reserves the right to waive all reimbursement to Customer regarding delays and Lost deliveries due to the fact that the supplier or freight forwarder can not fulfill his obligations to us. 

Shipping outside Sweden (EU) 

When a package is shipped internationally , it may be subject to import taxes, custom duties and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of the destination and SBC does not have any responsibility on these additional charges that may apply. Custom duty is not applied on gods sold within the EU

If any of these additional costs may apply it is the buyer that pays for them.

Delivery methods: 

- Postnord (all packages are sent with Postnord) 

The buyer always stands for the freight based on the weight of the item. You will receive a shipping ID so you can follow your package. 

Prices 

Prices quoted in the webshop are in SEK (Swedish Kronor) and include 25% VAT. 

All prices are current and may change. 

SBC reserves the right to price changes due to changes from supplier, price pressure in the price list and errors in prices due to incorrect information. SBC reserves the right to adjust the price. 

Payment 

SBC only offers safe payment via Stripe

Privacy Policy 

When you place your order at SBC, you need to provide certain personal information. In conjunction with Your order acknowledges that we store and use your information in our business for that purpose Complete the agreement with you. You have the right to obtain that information under the Personal Data Act (PUL) as we have registered about you. If it is incorrect, incomplete or irrelevant you may request that The information should be corrected or deleted. Please contact us by email. We do not leave any information to third parties. 

Return / Withdrawal / Complaint / Bytes 

Return and complaint on SBC's knitted products 

The merino wool I use is unspun wool, which allows the occurrence of pilling and shedding. This is common when using wool products and is NOT counted as a production error and can not be relied upon complaint. 

Read more in CARE ADVICE, how to best take care of your product. Since SBC products are manufactured by hand, shape and size may vary, sizes as indicated are approximate. 

Please Note: Colours may vary slightly from batch to batch due to the nature of natural fibre. 

SBC has taken every step to represent the colours correctly, but we do recommend ordering a sample for clarity as colours can change depending on your screen settings.

Right of return and return.

When you shop at SBC, you as a (private) customer have 14 days right of withdrawal under the distance contract law.

 The withdrawal period begins to run from the day you have received the item.

This does not apply to companies!

If you wish to use your right of withdrawal, you will notify SBC of this by mail, [email protected]. In the email you will state Your name, address, e-mail address, order number and any item you want to return are clearly displayed. 

You should immediately return it within 14 days of receipt of the goods to SBC. 

You as a customer are responsible for returning the goods and responsible for the goods during the return. You are also responsible for the cost of the return.

 The product should be in un-used condition and well packed, preferably in original packaging. Submit the package to the nearest package delivery, When I have received the item and reviewed it, I will refund the money you paid for the item. 

SBC reserves the right to deduct a sum corresponding to the impairment when you return a used or damaged product. 

If you want to change a product, please make a return (see above) and then place a new order. 

Returns are sent to: 

SBC - Style by C

Caroline Ögren 

Storgatan 38

93931 Malå 

Sweden

The right of withdrawal does not apply to goods / products that are specially ordered or custom made for you as customer.

The right of withdrawal does not apply for companies.

Complaints 

If your product is damaged or defect when receiving it, please contact SBC via the contact form immediately so we can fix the error. 

Incorrect or damaged product should be advertised no later than 3 days after receipt. 

In the mail you write your name, reason for the complaint and attachments image, both on the item you wish to advertise as well as on the packaging. 

When returning an advertised item, SBC  will of course stand for the freight and possible replacement of a new product. 

The product should be returned well packaged and in its original packaging. As soon as SBC receive the product for review, we will try to resolve the issue in the best way for both parties.

Please note that sometimes we need to contact our supplier for further information instructions. SBC applies the consumer's right of complaint. 

The merino wool that is used is unspun wool, which is a soft and delicate material that may allow thin threads to go off when you are lift and use the product. 

This is NOT counted as a production error and can not be relied upon complaint. The same applies to the occurrence of pilling and shedding, as this is common when using wool products. 

Products that have been washed can NOT be reclaimed.

Read more under the section Care Advice.

Transport damage 

If you should detect a shipping damage on your package, please report immediately with the carrier at your place of delivery so that it is documented. Be sure to check your delivery. 

Exchange Terms 

Products handmade according to your order are not exchanged. 

Products and orders made by companies are not exchanged.

Other goods have a right of exchange within 14 Days after receipt of the goods, the buyer is responsible for return shipping and new shipping on the item. 

Refund 

The money is refunded when the product is SBC available and reviewed. According to the distance trading act, SBC has 30 days to refund.

Packages not picked up by customer.

If you do not pick up your package, you will be charged as a customer for SEK 495 for administration costs and return shipping. 

Your package is available at the delivery point for 14 days. Unpacked packages are not counted as cancellation of your purchase. According to Swedish law, you must always notify us of the right of withdrawal, complaint, replacement or Return of your order. 

Product Information 

We reserve the right for any printing errors and final sales of products. We do not guarantee that the pictures reflect the exact appearance of the products as a certain color difference can depend on the display, photo quality and resolution. The colors may vary in shade due to dyelot and batch. 

Cookies Information

According to the Act on Electronic Information, visitors to a website for privacy purposes shall receive information that cookies are used. The information in the cookie is possible to use to follow a user web surfing. Cookie is a small text file that the website you visit requests to save on your computer for to provide access to various functions. You can set their browser to automatically deny cookies. More information can be found on the Post and Telecom Agency's website. 

Personal data 

By shopping at Style by Caroline you accept our data protection policy and ours processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or sell yours data to third parties without legal basis. 

Style by Caroline is responsible for the processing of personal data that you provided to us as customer. Your personal details are processed by us in order to handle your order as well as in the Times when you have a newsletter or promotional offers - in order to customize marketing for your individual needs. 

Below information is a summary of how we, in accordance with the Data Protection Ordinance (GDPR) stores and processes your data. 

-What is a personal task? 

A personal data is all information directly or indirectly attributable to a natural person. 

-What data do we store? 

In order to handle your order as well as answer questions related to your order (customer service) stores we your first and last name, address, phone number, email address, ip address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example for to complete the agreement between us or to comply with a legal obligation as per 

-Accounting Act. 

Legal basis In connection with a purchase, your personal information is processed to complete the agreement with you. Marketing, promotions and similar mailings will be made with the consent of you

-What tasks are shared and for what purpose? 

Payment Provider Upon completion of purchase, information is shared with our payment provider. What is stored is first name, Surname, Address, E-mail Address, and Phone Number. Choosing to pay with invoice is also saved social security number with the payment provider. 

The information is saved to complete the purchase and for to protect the parties from fraud. The payment service providers (payment services) we use are: Klarna, Stripe. 

-Shipping Companies 

In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name as well Address details for delivery. E-mail address and / or mobile number may also be shared with shipping company for notification. The freight companies we work with are: PostNord. 

-Newsletter 

If you have chosen to subscribe to our newsletter, share your first name, last name and e-mail address with our newsletter provider. This in order to keep you updated with information and promotional offers. We use for mailing newsletters. 

-Right of access 

You have the right to extract any information about you with us. Extracts delivered electronically in a readable format. 

-Right to rectification 

You are entitled to ask us to update incorrect information or to supplement information that is inadequate. 

-Right to be forgotten 

You can at any time request that the information relating to you be deleted. There are few exceptions to the right to erasure, such as if it is to be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act). 

-Responsible for data protection 

Style by Caroline is responsible for the storage and processing of personal data in the web shop and ensure that the rules are followed. Then we protect your personal information We use industry standards such as SSL / TLS and one-way hash algorithms to store, treat and communicate sensitive information such as personal information and passwords a safe way. 

We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg. 

12. Changes to the General Terms and Conditions

 We reserve the right to make changes to the terms at any time. The changed terms are considered accepted In connection with orders or visits to the website. 

13. Disputes and legal choice

In the event that dispute can not be resolved in agreement with the company's customer service and customer, you can Customer refer to the General Complaints Board, see arn.se. For accommodation in another EU country than Sweden can file complaints online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr In case of dispute, we will follow a decision from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these General Terms shall be interpreted in accordance with Swedish law and law. 

14. Responsibility 

Style by Caroline (SBC) is not responsible for how the product is being used. 

It is the customer's own responsibility to use the product in a manner that is safe and secure for the situation