When you shop at SBC, you as a (private) customer have 14 days right of withdrawal under the distance contract law. The withdrawal period begins to run from the day you have received the item. This does not apply to companies!
If you wish to use your right of withdrawal, you will notify SBC of this by mail - [email protected] or our contact form. In the email / message you need to state Your name, address, e-mail address, order number and any item you want to return are clearly displayed.
Return cost and conditions:
You should immediately return it within 14 days of receipt of the goods to SBC.
You as a customer are responsible for returning the goods and responsible for the goods during the return. You are also responsible for the cost of the return. The product should be in un-used condition and well packed, preferably in original packaging. Submit the package to the nearest package delivery, When I have received the item and reviewed it, I will refund the money you paid for the item.
SBC reserves the right to deduct a sum corresponding to the impairment when you return a used or damaged product. If you want to change a product, please make a return (see above) and then place a new order. The right of withdrawal does not apply to goods / products that are specially ordered or custom made for you as customer.The right of withdrawal does not apply for companies.
Returns are sent to:
Style by Caroline
Reclamations and Complaints
If your product is damaged or defect when receiving it, please contact SBC immediately so we can fix the error. Incorrect or damaged product should be advertised no later than 3 days after receipt. Contact us as soon as possible: [email protected] or use our contact form.
In the mail you write your name, reason for the complaint and attachments image, both on the item you wish to advertise as well as on the packaging. When returning an advertised item, SBC will of course stand for the freight and possible replacement of a new product. The product should be returned well packaged and in its original packaging. As soon as SBC receive the product for review, we will try to resolve the issue in the best way for both parties. Please note that sometimes we need to contact our supplier for further information instructions. SBC applies the consumer's right of complaint.
Important material information! The merino wool that is used is unspun wool, which is a soft and delicate material that may allow thin threads to go off when you are lift and use the product. This is NOT counted as a production error and can not be relied upon complaint. The same applies to the occurrence of pilling and shedding, as this is common when using wool products.
Products that have been washed can NOT be reclaimed.
Read more under the section Care Advice.
If you should detect a shipping damage on your package, please report immediately with the carrier at your place of delivery so that it is documented. Be sure to check your delivery.
Products handmade according to your order are not exchanged. Products and orders made by companies are not exchanged. Other goods have a right of exchange within 14 Days after receipt of the goods, the buyer is responsible for return shipping and new shipping on the item.
The money is refunded when the product is SBC available and reviewed. According to the distance trading act, SBC has 30 days to refund.
Packages not picked up by customer.
If you do not pick up your package, you will be charged as a customer for SEK 495 for administration costs and return shipping.
Your package is available at the delivery point for 14 days. Unpacked packages are not counted as cancellation of your purchase. According to Swedish law, you must always notify us of the right of withdrawal, complaint, replacement or Return of your order.