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Answer: My products are made from 100% pure, un-spun merino wool. The Merino originates from South Africa (cape) or South America depending on availability from non-mulesed flocks and the dyes used are commercial acid dyes which confirm with Oeko-Tex 100 quality system. Merino wool is a special fine wool that consists of many thin fibers and possesses fine qualities. The wool has a self-cleaning ability because the fiber surface of the wool is water repellent, which in turn inhibits bacterial growth and poor odor.
If you should get a stain on your merino wool product - clean immediately! Run the stained area under cold water and once the stain is removed, press out all water and let it dry on a flat surface. Flip it around a few times durin the drying process.
Important not to twist the wool as it can loose it's shape and structure.
DO NOT wash your SBC product in a washing machine since it will cause the product to loose it's cloud-like softness. It may also shrink and change shape. With this in mind and following the instructions above you will have a product that will stay beautiful and last for many years.
Answer: Pilling/shedding is normal and will naturally occur when using wool products.
The wool consists of fibers of a certain length and when free short fibers begin to move in the yarn, they accumulate on the surface as small balls (pilling) When this happens, carefully remove these from your product with your fingers. Just pinch the pilled part off and the smooth the surface out. Initially, the un-spun wool can shed and pill a little more, due to the fact that the fibers have not been corrected.
Pilling/shedding is normal and does not count as a production error!
Answer: Wool is self-cleaning and has the ability to absorb and neutralize bad odors. The core of the wool fiber consists of two different cell types that absorb different amounts of moisture, causing one to swell more than the other. This means that they are in constant friction against each other and this movement creates a mechanical self-cleaning effect.
If it would be necessary for your product to be freshened up, it is primarily recommended that you only air it.
If you should get a stain on your merino wool product - clean immediately! Run the stained area under cold water and once the stain is removed, press out all water and let dry un a flat surface. Flip it around a few times durin the drying process.Run the stained area under cold water and once the stain is removed, press out all water and let dry un a flat surface. Flip it around a few times durin the drying process.
Important not to twist the wool as it can loose it's shape and structure.
DO NOT wash your SBC product in a washing machine since it will cause the product to loose it's cloud-like softness. It may also shrink and change shape. With this in mind and following the instructions above you will have a product that will stay beautiful and last for many years.
Answer: Yes we ship WORLDWIDE!
When a package is shipped internationally , it may be subject to import taxes, custom duties and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of the destination and SBC does not have any responsibility on these additional charges that may apply. Custom duty is not applied on gods sold within the EU - If any of these additional costs may apply it is the customer that pays for them.
Answer: Depends on where you live and if you have order a custom made-to-order - but please allow up to 10 days for us to hand craft your new item before your item is shipped. Our products are made-to-order if description doesn't state "ready-to-ship".
Total delivery time is approximately 2-5 weeks depending on whether your color selection is in stock (with reservation for back order at supplier) All orders are shipped with Postnord and normal delivery times ranges between 1-4 weeks (depending on country) after the product is manufactured and handed in to postal agents.
If the item you have ordered is in stock and ready-to-ship, it will be shipped within 1-3 days.
Please email me if there is a special item / color you are wondering if it is in stock at [email protected].
If there are any delays in your delivery (in addition to the delivery times you can read about above), I will contact you about this, and you, as a customer have the right to cancel the purchase. If it would be that your product has been sent but you have not received it within the estimated delivery time stated, please contact me at [email protected]